Patient Information and Resources
We value family-centered care and dignity of the individual. To that end, we believe that visits from the family members and friends play an important role in the healing process.
Getting Ready For Your Visit
At Dallas Medical Center, we value family-centered care and the dignity of the individual. To that end, we believe that visits from family members and friends play an important role in the healing process. We also believe that rest is important and that all patients deserve a quiet and private recovery period. Designated visiting hours and policies provide an effective mechanism to support these goals.
For further information, contact us at 972-888-7000
Log in to our online portal at Dallas Medical Center for Physicians, Patients, and Employees.
As part of our commitment to our patients, we provide financial assistance to patients who are underinsured or uninsured.
Find our address, phone and an online contact form to reach out to our team at Dallas Medical Center.
Visiting Dallas Medical Center
Regular Visiting Hours
9:00am-9:00pm, daily. The Intensive Care Unit’s visiting hours are: 8:00am-6:30pm, daily.
Patient visitation will be limited to two (2) people at any one time except under circumstances when more visitors are deemed necessary for the patient’s welfare.
Children under the age of 12 are not permitted on the inpatient units. It is inappropriate for infants and children to be in a surgical patient’s room. If an adult visitor must bring a child with them to the hospital then another adult should stay with the child in the lobby during the visit.
Patients in the first few days after surgery are at a much higher risk of infection so visitors who have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea in the last 48 hours before a visit is planned are discouraged from visiting until they are certain they will not expose the patient to more risk of disease. Visitors who are disruptive or disturb patients, staff, or other visitors will be asked to stop the disruptive behavior or be escorted from the premises by security.
There is no smoking allowed in the hospital and on most of the grounds. Visitors should be respectful of Dallas Medical Center’s “No Smoking” policy.
Dallas Medical Center Cafe
Cafeteria Hours: Breakfast 6:45 am to 9:30 am, Lunch: 11 am-2 pm
Local, fresh ingredients are incorporated into our weekly menus. Vending- Vending Machines are available outside the ER. There are also vending machines located in the café that can be accessed Monday- Friday from 7:30 am- 1:30 pm.
We have an ATM located in the main lobby for your convenience.
Customer Care Chain
We value and need any feedback from our patients and their visitors. You will see boxes located at various points throughout the hospital where you can nominate an employee for exemplary service or a job well done. We want to recognize those on our staff who go “above and beyond” to help and serve others. We appreciate your thoughts and comments. Comments or general feedback can also be addressed through the “Contact Us” section.
Chaplain services provide ministry or pastoral care and counseling to patients and families during times of illness or need. To have chaplain visits or for help in contacting your own clergy please call the hospital operator.
As an integral part of the health care team, chaplains provide ministry and short-term counseling during times of crisis and transition. Chaplains also act as liaison between the patient and clergy of their own faith.
Our chapel is located on the main floor of the lobby, right by the elevators and next to the Welcome Desk.