DMC Patient Information

Scheduling an Appointment for Diagnostic Testing

If your physician office has not scheduled your appointment, you may contact our Central Scheduling department to make an appointment for your diagnostic testing. The Central Scheduling department will gather personal, employment, and insurance information from you at the time you make your appointment to expedite your registration upon arrival. Please have your insurance cards available during the call.

Hospital-Based Physicians

Dallas Medical Center verifies coverage for your hospital bill only. DMC does require the physicians that provide services to you to be contracted with the same insurance companies with which the hospital contracts. If you have questions regarding their fees or network eligibility, please contact them directly.

It is your responsibility to ensure that the physicians providing services to you are in network with your insurance company. Please visit our online physician directory for a complete list of our physicians on staff.

Patient Arrival and Registration

To register for scheduled services, you will enter Dallas Medical Center through Registration entrance on the west end of the building. Parking is available for easy access to this location. The Registration Lobby is open from 5:30 am to 4:30 pm Monday through Friday. During all other hours, patients should use the Emergency Department registration area.

If you have visited Registration at the time of your Preoperative testing for your surgical procedure, we want your experience on the day of surgery to be as pleasant as possible. It is not necessary to register again. Your registrar and the nurse completing your preoperative assessment will give you instructions for the morning of your procedure.

What to Bring with You at Preregistration / Registration

• Personal identification (driver’s license, passport, government issued ID)
• Insurance cards
• Physician order (if this was given to you by your doctor’s office for your diagnostic test)
• Method of payment (you may make payment over the phone in advance)
• Copy of your advance directive

Medicare patients: Please bring your Medicare card. Please have your spouse’s employment information and retirement date, if applicable, available.

Medicaid patients: Please bring your Medicaid card.

Traditional insurance or managed care plans: Please bring your card(s), employer’s name, address, and telephone number. If you are covered under your spouse’s insurance, please have your spouse’s date of birth and social security number available.

Advance Directives

Dallas Medical Center recognizes and respects your right to make health care decisions. In order to make such decisions, you have the right to be informed about your medical condition, treatment alternatives, likely risks and benefits of the alternatives, and possible consequences of each.

You may choose to formally express your wishes while you are able, in the event you become unable to communicate your wishes regarding medical treatment, in one of several advance directives, such as a living will or a Medical Power of Attorney. These are written instructions that guide the actions of the medical staff, your family, and friends in order to meet your wishes. You may also choose to designate an agent or someone to make decisions for you when you are unable to do so. Your registrar can give you more information regarding advance directives.

Patient Concerns

We want your visit with us to be outstanding. If you experience any concerns, please ask to speak with the Charge Nurse, House Supervisor, of Chief Nursing Officer.

If you would like to file a grievance with this hospital, you may do so by writing or by calling the hospital. The risk management/performance improvement department will review each grievance and provide you with a written response within seven days.

If the grievance is not resolved within seven days, a follow-up call will be made every 30 days until the grievance is resolved. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process, and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer-Review Organization (PRO).

To file a complaint, use the hospital’s grievance process and/or contact the department listed below:

Dallas Medical Center
Attn: Performance Improvement Department
7 Medical Parkway
Dallas, TX 75234
972-888-7100

Texas Department of State Health Services
1100 W. 49th Street
Austin, TX 79756-3199
1-888-973-0022

To file a complaint with an accreditation program, the address and web link are below:

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Report a Patient Safety Concern or File a Complaint | The Joint Commission

Contact Dallas Medical Center today if you have any more questions.