Visitor Information

The best way to prevent illness is to avoid exposure. To keep staff and patients safe, we ask that all visitors adhere to the following rules of conduct listed below.

Visiting hours are 3-8pm daily and limited to ONE visitor per patient per stay

Companionship and connection to loved ones is part of the healing process. Non-COVID patients are welcome to designate one visitor for the duration of their stay. Visitors of non-COVID patients in isolation will be required to wear additional protective items.

For further information, contact us at 972-888-7000

Masks are required at all times

Masks that entirely cover nose and mouth must be worn in the presence of staff or outside of the patient room. Masks with vents or exhalation valves are prohibited. Face shields cannot replace a mask but may be worn in addition to a mask.

Social distance up to 6 feet where possible

Social distancing helps to minimize the spread of disease. Please distance yourself from others when possible.

Wash your hands frequently

Cleanse handsfor 20 seconds when in contact with food, your face, the rest room, patients, any public space, and/or after coughing or sneezing.

Visiting Dallas Medical Center

Regular Visiting Hours

Normal unit hours are 9:00am-9:00pm, daily.
Visiting hours for the Intensive Care Unit are: 8:00am-6:30pm, daily

For safety and security visitors will to the ICU will need to ring the doorbell at the main entrance for entry into the unit.

Patient Visitation

Patient visitation will be limited to two (2) people at any one time except under circumstances when more visitors are deemed necessary for the patient’s welfare.
Children under the age of 12 are not permitted on the inpatient units. It is inappropriate for infants and children to be in a surgical patient’s room. If an adult visitor must bring a child with them to the hospital then another adult should stay with the child in the lobby during the visit.

Patients in the first few days after surgery are at a much higher risk of infection so visitors who have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea in the last 48 hours before a visit is planned are discouraged from visiting until they are certain they will not expose the patient to more risk of disease. Visitors who are disruptive or disturb patients, staff, or other visitors will be asked to stop the disruptive behavior or be escorted from the premises by security.

No Smoking

There is no smoking allowed in the hospital and on most of the campus. If you would like to learn more about a smoking cessation program, please ask a staff member.

Dallas Medical Center Cafe

Cafeteria Hours: Breakfast 6:45 am to 9:30 am, Lunch: 11 am-2 pm

Fresh ingredients are incorporated into our weekly menus. Vending Machines are available outside the ER and inside the cafe dining room. The machines may be accessed 24/7.

Gift Shop

The gift shop offers a wide selection of tempting gifts, home décor accents, and women’s clothing and accessories. Hospital visitors and patients also appreciate the assortment of cards, balloons, personal care products, drinks, and snacks available in the gift shop. Please call 972-888-7206 if you have any questions.

The gift shop is open:
Monday – Friday from 10:45 a.m. to 7:00 p.m.
Saturday from 11:00 to 5:00

ATM

We have an ATM located in the main lobby for your convenience.

Customer Care Chain

We value and need any feedback from our patients and their visitors. You will see boxes located at various points throughout the hospital where you can nominate an employee for exemplary service or a job well done. We want to recognize those on our staff who go “above and beyond” to help and serve others. We appreciate your thoughts and comments. Comments or general feedback can also be addressed through the “Contact Us” section.

Chaplain Services

Chaplain services provide ministry or pastoral care and counseling to patients and families during times of illness or need. To have chaplain visits or for help in contacting your own clergy please call the hospital operator.

As an integral part of the health care team, chaplains provide ministry and short-term counseling during times of crisis and transition. Chaplains also act as liaison between the patient and clergy of their own faith.

Our chapel is located on the main floor of the lobby, right by the elevators and next to the Welcome Desk.